Get in Touch
We're here to help and answer any question you might have. We look forward to hearing from you.
Contact Information
You can reach us through the form, or via the details below during our business hours. We're always happy to chat about timepieces!
Send Us a Message
How We Can Assist You
Product Guidance
Looking for the perfect timepiece but not sure where to start? Our experts can help. We can provide personalized recommendations based on your style, space, and preferences, ensuring you find a clock...
that you'll love for a lifetime. Let us know what you're looking for, and we'll guide you through our collection to find the perfect match.Order Support
Have a question about an existing order? Our support team is ready to provide you with updates on shipping, tracking information, or assist with any modifications. To help us resolve your query quickly...
please include your order number in your message. We're committed to making your post-purchase experience as smooth and pleasant as possible.Partnerships & Press
We are always open to new collaborations with designers, artisans, and retailers who share our passion for quality. For all press inquiries, partnership proposals, or wholesale questions, please reach out...
by selecting "Partnerships" in your message subject. We would be delighted to explore how we can work together to bring beautiful timepieces to a wider audience.Quick Answers
Once your order is dispatched (within 48 hours), you will automatically receive an email from us that contains your unique tracking number and a link to the carrier's website. You can use this link to see real-time updates on your shipment's location.
Our dedicated customer support team is available from Monday to Friday, between 9:00 AM and 5:00 PM GMT. We aim to respond to all inquiries submitted through the contact form within one business day.
If you need to make a change to your order, please contact us as soon as possible. We process orders quickly, but we will do our best to accommodate your request if the order has not yet been dispatched from our warehouse.
Yes, we offer special pricing for interior designers, architects, and retailers. If you are interested in a trade account, please mention it in your message, and a dedicated account manager will get in touch with you to discuss the details.
We are very sorry to hear that. While we package our items with extreme care, accidents can happen. Please contact us immediately using the form, attaching photos of the damaged item and packaging. We will arrange for a replacement to be sent to you as a priority.
Absolutely. A ChronoSphere gift card is the perfect present for any occasion. We offer digital gift cards in various denominations that can be sent directly to the recipient's email address. Please contact us for more information on how to purchase one.